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Mobile Customer Advice Coordinator

Fixed Term - up to 6 months | 37 hours per week | West Yorkshire

Salary: £29,000

Do you want a role where your work genuinely makes a difference?

We're looking for a Mobile Customer Advice Coordinator to join a passionate Advice Team, delivering practical energy-saving support to communities across the North West. You'll work both in the office in Halifax and out in the community via a Mobile Advice Centre van, helping individuals and families reduce their energy bills and access the support available to them.

This is a hands-on, people-focused role with real impact.

What You'll Be Doing

Providing tailored energy efficiency advice at community venues and events

Supporting individuals to access grants, funding and additional financial help

Completing needs assessments and offering practical, easy-to-follow guidance

Managing CRM records, reports and general administration

Building relationships with local partners and representing the service in the community

Working towards clear KPIs focused on service quality and engagement

When events aren't scheduled, you'll support the team with advice calls and admin tasks to keep services running smoothly.

What We're Looking For

Full Clean UK driving licence and access to your own vehicle

Confident communicator with strong customer service skills

Customer Service experience- retail, care, hospitality or any face to face customer service
Empathetic and professional approach, especially when supporting vulnerable individuals

Strong IT skills and ability to learn new systems quickly

Comfortable managing priorities and working to targets

Experience in energy advice, community support or funding schemes would be beneficial, but is not essential.

The Package

5% pension contribution

23 days holiday

Childcare vouchers

Mileage expenses reimbursed

You'll be driving a Mobile Advice Centre van (Peugeot Boxer) as part of the role and travelling across the North West and returning the van to Halifax each day, office based once a week.

Please click apply or call Rachel on (phone number removed) for more info.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK