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Council Tax Officer – West London – £27.77 per hour (Umbrella)

A West London Local Authority is seeking an experienced Council Tax Recovery Officer to join their Revenues and Benefits team on a contract basis.

Role Purpose

You will play a key role in the effective administration and collection of Council Tax, ensuring that accounts are accurate and up to date while providing a high standard of customer service.

Key Responsibilities

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Assist as part of a team in the administration of Council Tax accounts.

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Use the Council’s computer systems to maintain accurate records of liability, charges, reductions, payments, and arrangements, including those made through Liability Order and Committal Court proceedings.

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Check and issue bills, recovery notices, enforcement documents, and enquiry forms to ensure prompt and efficient collection.

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Liaise with enforcement agents (bailiffs) and other external partners as appropriate to progress recovery action.

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Respond to customer enquiries professionally and promptly, providing accurate information and resolutions.

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Apply a thorough understanding of Council Tax legislation to determine liability and entitlement to discounts and exemptions.

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Accurately calculate Council Tax charges and amendments, and prepare statements of account for multiple years or properties.

Requirements

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Proven experience working as a Council Tax Officer within a Local Authority.

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In-depth knowledge of Council Tax legislation and regulations.

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Strong numeracy and analytical skills with excellent attention to detail.

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Confident communicator able to handle complex customer queries.

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Proficiency in using Council Tax and Benefits systems (e.g. Academy, Northgate, or similar)