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Service Manager – Materials Handling

Location: West Midlands

An established and growing materials handling business is looking to appoint an experienced Service Manager to take full ownership of its aftersales operation.

This is a senior, hands-on leadership role. You’ll be accountable for engineers, customers, performance and profit.

The Role

You will lead the service function across maintenance, breakdowns, LOLER, parts coordination and customer delivery.

Key responsibilities include:

* Full management of the service engineering team (field and workshop)

* Driving engineer productivity, utilisation and first-time fix rates

* Ensuring SLAs are met and customer issues are resolved decisively

* Managing service contracts, renewals and escalations

* Working closely with Sales and Parts to maximise aftersales revenue

* Enforcing H&S, compliance, training and performance standards

What We’re Looking For

* Proven Service Manager (or Senior Service Supervisor ready to step up)

* Background in materials handling / forklifts / powered access / plant

* Strong people manager – you can lead engineers, not just manage diaries

* Commercially sharp: understands margins, recovery and contract value

* Excellent People Skills - Comfortable dealing with Customers, Staff & Stakeholders

* Organised, decisive and resilient under pressure

Package

* Competitive basic salary (DOE)

* Performance-related bonus

* Company vehicle or car allowance

* Pension, holiday and full benefits package

* Long-term career progression with a business investing in service

Why This Role?

Service is the engine room of the business. This role has visibility, authority and genuine influence. Do it well and you’ll be indispensable