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This is an excellent opportunity for a skilled IT Support - 3rd Line professional to join a not-for-profit organisation on a temporary basis. The role is based in Edinburgh and involves delivering high-level technical support within the technology department.

Client Details

This not-for-profit organisation is dedicated to making a positive impact within its field. Operating as a medium-sized entity, it supports its goals through a well-established technology department and a commitment to excellence.

Description

Provide 3rd line IT support to ensure optimal performance of systems and services.
Diagnose and resolve complex technical issues in a timely manner.
Collaborate with the wider technology team to implement system upgrades and improvements.
Monitor system performance and address any potential issues proactively.
Maintain accurate documentation of system configurations and changes.
Support the integration of new technologies and tools into existing systems.
Ensure compliance with organisational IT policies and procedures.
Provide guidance and support to junior team members as needed.Profile

A successful IT Support - 3rd Line should have:

Extensive experience in a 3rd line IT support role within the technology sector.
Strong technical knowledge of system infrastructure and network architecture.
Proficiency in troubleshooting and resolving complex technical issues.
Ability to work effectively in a temporary capacity within a not-for-profit environment.
Excellent communication skills to liaise with team members and stakeholders.
A proactive approach to identifying and addressing potential IT challenges.Job Offer

A temporary contract offering flexibility and the chance to gain valuable experience.
The opportunity to work within a respected not-for-profit organisation in Edinburgh.
A supportive and collaborative technology team environment.If you are an experienced IT Support - 3rd Line professional looking for a temporary opportunity in the not-for-profit sector, we encourage you to apply today