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Transport Contract Manager | Retail/3PL | Suffolk | £55k

I am exclusively looking for a Transport Contract Manager to help drive efficiency and service excellence across its transport and distribution network.

Role Summary

The Transport Contract Manager will be responsible for managing third-party carrier relationships, ensuring SLA compliance, monitoring transport KPIs, and identifying opportunities for cost savings and service improvements. This role bridges operations and commercial performance, supporting both day-to-day delivery execution and longer-term strategic projects.

The role will involve travel to various locations across the UK.

Key Responsibilities

Account & Carrier Management

Serve as the main point of contact for third-party logistics providers.

Ensure contractual obligations and service levels are consistently met.

Support contract negotiations, onboarding, and performance reviews.

Support in working with the MHE provider

KPI & Service Monitoring

Track and report on delivery performance metrics (OTIF, damage rates, cost per mile/load).

Investigate service failures and implement corrective actions.

Prepare regular reports for internal stakeholders and senior leadership.

Operational Support

Liaise closely with warehouse, replenishment, and store operations to resolve delivery issues.

Assist with inbound and outbound logistics coordination.

Cost Control & Commercial Insight

Review transport invoices and reconcile against agreed rates and fuel surcharges.

Identify cost-reduction initiatives, including route optimisation and load consolidation.

Continuous Improvement

Contribute to logistics projects including TMS upgrades, automation, and sustainability initiatives.

Recommend improvements in processes, reporting, or technology to drive efficiency.

Skills & Experience

Essential:

3+ years in a transport/logistics coordination or account management role.

Strong understanding of UK transport regulations, fleet operations and MHE.

Experience working with third-party hauliers and carriers.

Proficient in TMS platforms and Microsoft Excel / Google Sheets.

Analytical, commercially minded, and confident in supplier negotiations.

Desirable:

Retail, 3PL or FMCG logistics background.

Experience with e-commerce and final-mile delivery networks

BBBH: 34434