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Service Manager

Reports to: Account Manager

Location: South East

Contract: Full-time

Salary: £30,000

About Our Client

Our Client is a B Corp-certified cleaning and facilities partner, recognised for professionalism, care, sustainability, and innovation. They deliver services that make a measurable difference for their people, clients, and the planet.

Working Hours

Full-time, 40 hours per week

Typical hours: 09:00 – 17:00

Some flexibility required for early mornings, late evenings, or occasional out-of-hours work depending on operational requirements

Role Purpose

The Service Manager is responsible for leading site-based teams to deliver safe, effective, and high-quality cleaning services. This role ensures:

Sites are fully staffed

Staff are properly trained and onboarded

All operational and compliance standards are met

The Service Manager focuses on team management and site operations, working closely with the Account Manager, who manages client relationships.

Key Responsibilities

Team Management & Staffing

Ensure all sites are fully staffed and arrange cover for absences or vacancies

Lead onboarding and induction for new team members, including clearance checks and training

Motivate, support, and develop site-based staff

Operational Delivery

Oversee daily cleaning operations to ensure contract specifications and safety standards are met

Ensure availability of cleaning materials, equipment, and, where required, client consumables

Address and resolve day-to-day operational issues on site, including health and safety concerns

Training & Systems

Ensure all staff complete required Uhub training and maintain high compliance

Ensure all staff actively use Timegate for attendance and rota management

Payroll & Administration

Accurately record attendance and hours worked for all staff

Upload payroll data and resolve site-level payroll queries

Health & Safety & Compliance

Promote a zero-harm culture and maintain compliance documentation

Conduct regular site checks and address hazards promptly

Collaboration & Communication

Work closely with the Account Manager to achieve operational and client objectives

Communicate updates and key messages clearly to site teams

What We’re Looking For

Proven experience managing site-based teams in a service delivery environment

Strong organisational and communication skills

Commitment to operational excellence, safety, and compliance