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Key Responsibilities: -

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Complete online/phone surveys in a timely and efficient manner for improvement.

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Professionally handle calls, emails, and messages with a customer-first mindset

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Collaborate with team members to optimize appointment scheduling efforts.

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Handle inquiries and resolve customer issues promptly and professionally.

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Adhere to company policies and procedures to ensure consistent service delivery.

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Accurately process all customer orders, and maintain low error rate.

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Review completed work to ensure that required quality standards, regulations, and procedures are being followed prior to sale.

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Enter new client data into ZOHO CRM

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Manage multiple inboxes, and be the first point of contact for customers via telephone

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Acknowledge complaints and provide resolutions within a timely manner

About you: -

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Excellent communication skills, both verbal and written.

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Strong organizational and multitasking abilities.

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Proficiency in Microsoft Office and other relevant software.

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Ability to work independently, and also, as part of a team.

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Attention to detail, and ability to identify errors early in the work process