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Operations Manager

Fast growing national renewable energy company

My client is looking for a Operations Manager for our Norwich branch to manage a team of engineers in the region. They will, alongside the Regional Operations Director and the team be responsible for organising the engineers diaries, day to day people management, dealing with customers once they have had a quote agreed, ordering materials required by the branch and following all the processes to ensure that our customers receive a fantastic service.

Responsibilities:

You'll lead a friendly team installing air source and ground source heat pumps, Solar panels, EV Chargers.
You'll organise the daily operations of the team
You'll learn more about all the renewable products that we provide and support with their installation.
You'll liase with sales to ensure all installation information is correct
You'll ensure organisation and efficiency is maintained to a high standard
You'll work with the site team to ensure site preparation is complete and manage all work in progress through to completion and commissioning
You'll ensure that stock is managed effectively, thinking ahead with regards to ordering and deliveries.
You'll communicate effectively with customer to explain how the products and systems work and maintain a high level of customer service.
You'll ensure all information is collated correctly for commissioning paperwork
You'll liase with finance to ensure they have the correct information required for invoicing
You'll support the technical team with faults and call outs
You'll manage your team of engineersRole requirements:

Operations management experience within a similar industry
Line management experience with a team of engineers
Stock management experience
Knowledge of construction, building fabric and renewable technologies.
Exceptional organisational and time management skills
Strong customer service experience
Positive attitude and great problem solving skills
Extensive experience with Microsoft 365 packagesServices advertised by Gold Group are those of an Agency and/or an Employment Business.
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