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Hardware Trade Counter Sales Assistant
Location: Kilburn, NW6 7JR
Salary: £31,000 - £32,000
Hours: 49.5 hours per week
Schedule: Monday to Friday, 7:30am – 5:30pm; alternate Saturdays, 7:00am – 4:30pm

A well-established builders’ merchant in Kilburn is currently seeking a Hardware Trade Counter Sales Assistant. This position offers the opportunity to work in a fast-paced environment where delivering excellent customer service is key. The role involves supporting the daily operations of a trade counter, assisting customers, and ensuring smooth and efficient service.

Benefits:

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Competitive salary based on experience

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Pension scheme

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Group life assurance

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Complimentary breakfast each morning

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Staff discount

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Discounts on major brands, online retailers, entertainment, and attractions

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Cycle to work scheme

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Employee assistance programme

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Long service awards

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20 days annual leave plus bank holidays

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Day off on birthday

Key Responsibilities:

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Provide a friendly and professional service to all trade counter visitors

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Assist with the handling of incoming and outgoing deliveries

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Manage telephone enquiries efficiently and maintain clear communication with both customers and team members

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Process orders and support stock management activities

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Respond promptly and positively to customer requirements and inquiries

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Contribute to regular stock counts and inventory control

Requirements:

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Strong customer service skills

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Previous knowledge or experience with hardware and building materials is required.

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Confident communicator with the ability to engage customers effectively

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Team-oriented mindset with the ability to thrive in a busy work environment

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Capable of managing multiple tasks under pressure with minimal supervision

This is a great opportunity for someone looking to build a career in the trade and construction supply sector, offering stable hours, a strong team environment, and valuable employee perks