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Umbrella Payroll | Agency Relationships | Inside Sales

We’re working with a well-established umbrella payroll provider looking to hire an Internal Client Relationship Manager to support growth across small to mid-sized recruitment agencies.

This is a telephone and email-led role, focused on building agency relationships, generating referrals, and managing accounts to a high service standard.

The role:

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Develop and grow relationships with recruitment agencies supplying temporary contractors

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Generate new business through outbound calls, emails and referrals

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Manage and grow an existing agency account base

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Handle inbound enquiries from prospective agencies

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Provide guidance to agencies on umbrella services and industry legislation

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Maintain accurate activity and pipeline data on CRM

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Occasionally attend client meetings or hospitality events

Targets & KPIs:

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Minimum 40 outbound calls per day or 2 hours talk time

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Actively manage a prospect base of c.200 agencies

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Grow accounts to 100 first paid contractors per month

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Strong focus on service quality and relationship development

What they’re looking for:

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Proven B2B sales or account management experience

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Comfortable working to call and activity KPIs

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Experience with inside sales / phone-based roles

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Confident communicator with strong relationship-building skills

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CRM experience and good organisational skills

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Self-motivated and target driven

Why apply:

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Join a recognised player in the umbrella payroll market

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Clear focus on relationship-led growth, not just quick wins

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Structured role with exposure to both new business and account management