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DI Field Service Engineer – Ultrasound (U/S)

South East - Field and Site Based

Our client is the leading service provider of Managed Equipment Services (MES) for the NHS and the private health sector in the UK. They are currently looking for a DI Field Service Engineer to join their Diagnostic Imaging team based in the South East (field & site based).

To be considered for this role you must have an HNC/D in electronics, along with at least 3 years’ experience in a healthcare environment and experienced in the repair and calibration of ultrasound equipment. You must also have at least 2 - 3 years UK based work experience for this role.

Responsibilities

Provide comprehensive maintenance and service for U/S equipment on several multi-vendor systems

Provide telephone assistance and field visits when and where required throughout the assigned region and when required throughout the UK

Complete and maintain all administration and documentation in allotted time, to ensure smooth data processing

Provide professional and regular information to the customer on related service calls

Build good working relationships with customers and users of the equipment.

Collaborate with customer service and management teams to maintain company’s high service quality standards

In addition, there will be occasional assistance needed, giving engineering support on other modalities

Maintaining an excellent company image

Resources/Decision-making Authority

Compliance with health and safety regulations, fire and environmental protection

Compliance with work discipline, laws, regulations and internal instructions, professional secrecy

No budget/sign off responsibilities

Key Accountabilities

Troubleshoot, analyze and repair system failures to maintain Elapsed Time to Repair (ETTR) and Systems Uptime standards by completing repairs immediately and efficiently

Perform preventative maintenance and repairs on diagnostic imaging systems in accordance with defined company schedule

Support customers, Develop good customer contacts and communication

Prioritise multiple demands as required

Ensure contractual Key Performance Indicators (KPIs) are met

General duties to ensure operational delivery and patient safety

Maintain accurate records

Maintain essential stock

Attend training courses as required attaining the required grades

Performance Indicators

Ability to work in a hospital environment and team members

Resolution of fault and technical problems

Timeliness and accuracy of planned maintenance

Timeliness and accuracy of reporting data into D365

Achievement of agreed personal and team objectives

External & Internal feedback

Essential Qualifications

HNC/D Electronics or equivalent

Degree (Hons) in Electronics or equivalent - Desired

Formal training technical training with a relevant manufacturer

Essential Skills & Experience

Customer and quality focus

Interpersonal

Good oral and written communication

Computer skills, Microsoft Office, networking

An understanding of Risk Management generally, and the impact on medical device support - Desired

Fundamental management skills, concise communication, and the ability to liaise effectively with scientific and medical colleagues

Broad range of engineering skills

Mechanical workshop skills - Desired

Able to problem solve under pressure, whilst minimising risk to patients, the Trust or company

A keen interest in efficiency and innovative techniques to develop more effective working practices

Working alone and as part of a dynamic team

Willing to work across modalities/OEMs

Essential Experience

Experienced in the repair, calibration of U/S equipment

At least 3 years’ experience in healthcare environment

Familiarity with appropriate national and local regulatory standards

Has worked in clinical areas and involving patient communication

Has attended a range of OEM or other appropriate device specific training works and is in procession of relevant certificates

Mobility Requirements

Role location - Field and site based

UK travel - Yes (between sites)

International travel - Possible – Training Courses

Driving Licence - Full, clean driving licence

Benefits

Royal London Pension - 5% employer contribution

Death in Service Scheme after probation - 4 times salary

Maternity - 21 weeks full enhanced maternity pay; this is inclusive of Statutory Maternity pay. Plus, after the employee has returned from Maternity Leave for 3 months, a 10% bonus will be paid, (with a commitment to work for 6 months plus)

A DBS Enhanced Disclosure is required for all applicants.

If you have all the skills above and feel this is the role for you, please do not hesitate to contact us at One to One Personnel on (phone number removed) or forward your CV to (url removed)