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We are currently recruiting an Inbound Customer Service Advisor to join a busy and friendly team. This role involves handling incoming calls from customers, responding to enquiries, resolving issues, and providing a high standard of service at all times.
Key responsibilities:
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Answer inbound calls and respond to customer queries
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Resolve issues efficiently and professionally
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Accurately update customer records and systems
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Work to service levels and quality standards
The ideal candidate will have:
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Previous customer service or call centre experience
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Strong communication and listening skills
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A calm, professional approach and good attention to detail
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Basic IT skills and confidence using computer systems