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Council Tax officer

Haringey

Job Role

To deal with all aspects relating to the accurate and prompt processing of work associated with Council Tax, Business Rates and BID Levy from initial billing through to recovery and enforcement.

To work within a team of Revenues officers to provide a professional, proactive, customer focused service within the relevant team.

Main Responsibilities

Determine the correct liable party for Council Tax, Business Rates and BID levy in order for all required notices to be issued as soon as practicable. This is to be achieved in line with relevant legislation, case law & local procedures.

Provide high-quality professional advice, guidance and support in respect of Council Tax, Business Rates or BID levy to customers and external partners. This would include but not limited to, taxpayers, ratepayers, rating advisors, landlord, estate agents, solicitors, customer services (front facing and telephone contact centre staff), benefits service, housing service, EA companies and the Valuation Office Agency.

Ensure eligibility to any potential reliefs, discounts or, exemptions are identified and awarded within a timely manner whilst ensuring proper consideration is given to any application in line with legislation, case law & local procedures.

Accurately calculate and create refunds where overpayments have been made