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Customer Support Assistant

Telford, Shropshire

Manufacturing Business

Competitive Salary + 33 days holiday + Pension + Life Assurance (x3) + Healthcare + Hybrid working options (2 days per week)

Monday – Friday (8:30am – 5:00pm).

This is an excellent opportunity for a professional customer services person to join a successful, progressive manufacturing business who have a long-standing presence in Telford. Working within their commercial team, there are excellent routes for progression within short time frames for the right motivated candidate.

Role Description.

* Carry out office administrative tasks, including packing, posting, printing, binding.

* Collate and analyse sales data to identify trends and patterns.

* Support the development of new and existing products in partnership with innovation, commercial & production teams.

* Provide customer/product portfolio analysis including competitor landscape.

* Work closely with the Customer Support Managers to carry out local and group projects.

* Carry out regular product testing.

Skills and Qualifications.

* Good communication skills, both verbal and written.

* Experience of interfacing effectively with internal and external customers.

* Excellent team working skills.

* Proven experience of managing multiple tasks efficiently through to completion.

* Competent using Microsoft Office, in particular Excel, Word & PowerPoint.

* Current, valid driving licence

This is an excellent long term and secure opportunity for a person passionate about providing an excellent customer experience.

Interest, click ‘apply’ to submit your application and hear more about this excellent opportunity