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Customer Service Administrator

Day to day role is dealing with emails, tracking orders, liaising with supply chain teams, processing returns, processing orders & being first point of contact for customers.

Customer Service Advisor

Inspire Resourcing is recruiting for a Customer Service Advisor to work for a well known company in Chesterfield. This is a great opportunity for someone with customer service experience to work collaboratively as part of a team, in a fast paced environment

Key Duties:

* Carry our daily checks and act on flagged items

* First point of contact for any queries coming into the business

* Investigate and resolve customer claims

* Issue credit notes as appropriate

* Work closely with the other CSAs to manage workloads

* Liaise with distribution partners to chase delivery times et

* Process customer returns

* Take phone calls and direct to correct area of the business

* Build sustainable relationships by listening and responding to customer needs

* Provide expert knowledge on products and services

* Handle complaints and provide appropriate solutions

* Carry out related task across all customer service functions, when and were needed to support the company business plan.

* Sales order processing

* Preparing bespoke quotations

* To implement, encourage and foster a team culture that is always in the best interest of the company and its employees

To apply for the role you will need:

* Previous experience in customer service

* IT Skills

* Strong communication skills both verbally and written

Salary:

£26k - £28k