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Customer Services - Administrator

Pay: £23665 PER ANNUM

Job Description:

Customer Services / Data Entry - Temp to Perm Vacancy

Our client are a manufacturer based in Brierley Hill. Due to expansion they have a need to take on an additional customer services person

Job Title: Customer Support Representative

Responsible To: Customer Service Manager

Hours of Work:

37 hours per week (Monday to Friday 08.30 - 17.00, Friday 09.00 – 17.00)

Customer Support

Offer help and support to new and existing customers.

Respond effectively and timely to customer queries received via phone and email, relating to orders, pricing and products etc.

Work as a team to ensure the departments metrics are adhered to

Supporting Sales Managers with territory support

Process quality complaints into our Complaints Management System and advising dealers of our preventative action

Develop a good working relationship with internal customers to ensure effective external customer service

Process quality complaints into our Complaints Management System gathering all evidence required

Account management

Sign customers up to our services ie sundial, sunparts, stock out emails

Processing credits

Issuing customer pro active order books weekly

Managing a product segment backlog

Raise awareness of demonstration loan stock available

General administration duties

MANDATORY RESPONSIBILITIES:

Observe at all times the business code of conduct “Do the Right Thing”.

Perform role in accordance with all relevant quality standards and adhere to all relevant processes / policies within the GMS.

Ensure compliance with all Health & Safety / Environmental and Welfare requirements.

Ensure general housekeeping requirements are adhered to.

SUPPLEMENTAL NOTES:

A busy demanding and very rewarding role

This role due to it’s diverse nature can at times require the post holder to work under a certain amount of pressure

To ensure the customer experiences the highest level of service a flexible approach to duties must be taken

Please submit an up to date CV for consideration