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Senior Collections Advisor

Crewe, Cheshire

Up to £30,000 per annum (depending on experience)

We’re looking for an experienced

Senior Collections Advisor

to join the growing team in Crewe.

In this role, you’ll be responsible for managing a portfolio of customer accounts, ensuring the timely recovery of outstanding balances while maintaining a professional and empathetic approach. You’ll handle inbound and outbound communications, negotiate payment arrangements, and work closely with internal teams to resolve queries efficiently.

It’s a fast-paced, customer-focused position that requires strong communication, organisation, and problem-solving skills — ideal for someone who thrives in a structured environment and enjoys building positive customer relationships.

What You’ll Do:

·

Manage a portfolio of customer accounts, making outbound calls and handling inbound queries.

·

Negotiate payment plans and resolve overdue balances in line with company policies.

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Handle customer queries professionally, ensuring a positive and compliant experience.

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Maintain accurate and detailed records of all communications and actions.

·

Escalate complex or high-risk cases to the Collections Manager when required.

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Support continuous improvement by sharing best practices and contributing to team development.

·

Achieve individual and team performance targets to support wider business goals.

What We’re Looking For:

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Minimum 1 years’ experience in collections, credit control, or customer service.

·

Excellent communication and negotiation skills with a professional, empathetic approach.

·

Strong organisational and time management skills with great attention to detail.

·

Knowledge of collections processes and regulatory requirements (desirable).

·

Confident using collections systems, CRMs, and Microsoft Office.

What’s on Offer:

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Salary: Up to £30,000 per annum (depending on experience).

·

A friendly, collaborative team culture where ideas are encouraged.

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The opportunity to be part of a fast-growing, innovative global business.

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Ongoing professional development and support.

·

A workplace that values inclusivity, innovation, and continuous improvement.

If you’re a confident communicator with a passion for delivering results and building strong customer relationships, we’d love to hear from you.

Apply today through Nter Talent to join a business that’s shaping the future of sustainable solutions