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P+S Personnel are pleased to be working on behalf of our clients, who are currently looking for a Customer Support Engineer on a full-time, permanent basis to join their team in Great Yarmouth.

Role Summary:

In this role you will be responsible for providing first line technical support for a range of sonar products.

Main Responsibilities:

* Provide outstanding technical support to customers by telephone, email and occasional customer visits.

* Assist in solving customer’s technical issues together with support from the Engineering Team.

* Provide on-site demonstrations of our sonar products to support sales.

* Carry out installation, commissioning and upgrades of products.

* Report on opportunities for product improvements.

* Ensure communications from customers receive a response within acceptable time frame.

* Promote improvements, upgrades and aftersales opportunities to customers.

Person Specification:

* Use a methodical and systematic approach, plan ahead, define clear priorities and allocate resources effectively.

* Analyse complex issues and problems and come up with rational judgments.

* Demonstrate specialist knowledge and expertise in own area.

* Communicate in a clear, precise and structured way.

* Co-operate well with others, share knowledge, experience, information and support others in the pursuit of team goals.

Qualifications and Experience:

* Technical education in a relevant discipline to sonar products.

* Demonstrable hands-on experience of sonar survey equipment in the field or base.

Working Hours & Benefits

* Monday – Friday (flexible working hours)

* Health care, enhanced pension scheme, death in service benefits

* Excellent remuneration

* 25 days holiday allowance plus statutory bank holidays

* Flexitime with the ability to take an additional day’s leave each month

* Private medical insurance

* Worldwide Travel insurance for employee

* Pension with matched contributions up to 8%

* Death in service benefit

* Sick pay

* Bike to work scheme

* Employee assistance scheme

* Free electric vehicle charging on site

* Annual bonus based on Company profit

* Wellbeing events.

Although office based the role may require occasional travel to support global customer base.

If this is a role you are interested in, please apply online ensuring your CV is up to date.

Alternatively, please apply directly by emailing your CV