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Customer Coordinator
Salary: £28,000
Contract type: Permanent
Hours a week: 37.5 (Monday to Friday)
Location: Croydon, CR2 6PL
 
As a Client Coordinator at Restore Harrow Green, you will be the key point of contact for clients throughout their commercial relocation journey. Based at our Croydon site, you will be responsible for coordinating services, managing expectations, and ensuring a smooth, professional experience from initial planning through to project completion.

Working within the fast-paced and dynamic commercial relocation industry, you’ll play a vital role in delivering exceptional service and building lasting relationships with our clients.

Key Responsibilities

Act as the dedicated liaison for clients throughout their relocation project
Manage communications to ensure client needs are clearly understood and delivered effectively
Resolve issues and queries quickly and professionally, using sound judgement and initiative
Support project delivery by coordinating with internal teams, including operations, transport and project managers
Identify opportunities to offer additional services and add value to the client experience
Ensure all documentation is accurate, up to date, and compliant with company and legal standards
Maintain detailed client records and manage all administrative processes with efficiency
Attend team meetings, briefings and planning sessions to ensure smooth project execution
Build strong internal relationships to support a collaborative and efficient working environment
Prepare and deliver regular client updates and reporting as required
Perform other duties in line with the needs of the business
 About you: 

Strong communication and relationship-building skills (Essential) 
A team player with a collaborative mindset and willingness to share best practices
Proactive, self-motivated and committed to providing excellent customer service
Highly organised with the ability to manage multiple projects and priorities (Essential)
Adaptable and responsive in a fast-moving operational environment
Confident in handling pressure and resolving challenges calmly and professionally (Essential)
Excellent attention to detail and a results-driven approach
Competent in Microsoft Office applications including Word, Excel and Outlook (Essential) 
Previous experience in a coordination, logistics, or client-facing role is desirable

About The Company
Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.
As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so