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Job Title: General Manager – Fire Safety Operations

Location: Richmond, North Yorkshire

Salary: £40,000 per annum

Employment Type: Full-time, Permanent

Role Overview
Senior operational leadership role within a UK fire safety business, responsible for the day-to-day running of operations and supporting the Director by taking ownership of workflow, delivery, and technical oversight. The role acted as the operational backbone of the business, ensuring fire alarm and emergency lighting services were delivered compliantly, efficiently, and to a high professional standard. Predominantly office-based, with occasional site attendance to scope works, support engineers, and resolve complex technical issues.

Duties:

Managed day-to-day business operations, ensuring smooth delivery from enquiry through to completion
Oversaw job flow including quotations, scheduling, delivery, and close-out
Supported senior leadership with operational planning and decision-making
Ensured works were delivered safely, compliantly, and profitably
Recruited, trained, and supported field engineers
Prepared and reviewed technical quotations for fire alarm and emergency lighting works
Undertook site visits to accurately scope maintenance, remedial, and installation works
Provided technical guidance and support to engineers on conventional and addressable fire alarm systems
Ensured all works aligned with BS 5839-1, BS 5266-1, and industry best practice
Acted as a senior point of contact for clients, handling technical queries and service coordination
Planned and managed engineer schedules and workloads
Ordered materials, equipment, and maintained oversight of stock and vehicles
Ensured documentation, certification, and compliance records were completed accurately
Carried out or supported maintenance, inspection, and remedial works when required to maintain business continuity
Requirements

Minimum of 10 years’ experience working with fire systems in the UK
Strong technical knowledge of fire alarm and emergency lighting systems
Experience working within maintenance-led fire safety environments
Excellent understanding of UK fire safety standards and compliance requirements
Proven ability to organise, prioritise, and manage multiple workstreams
Strong written communication skills, including quotations and reports
Calm, professional, and courteous approach with clients and colleagues
Culturally aware and able to work effectively within diverse teams
Full UK driving licence