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Our client is passionate about the transformative power of training, promoting equity of learning through expert, tailored, engaging and values-led training solutions. 

They want to lead the way in revolutionising frontline services, through collaboration and community, to create a national standard of high-quality values-led training. 

Our Values 

Integrity | Excellence | Fairness | Collaboration | Innovation  

Job Title 

Partnerships & Delivery Lead 

Report to: 

Directors 

Weekly Hours 

Full time or part time 

Salary 

£42,000–£48,000 depending on experience and hours 

Job Type 

Permanent  

Location 

Hybrid - York base and flexible remote working 

Main Duties

Job Overview

The Partnerships & Delivery Lead is a pivotal leadership role within the Training Group, designed to sit between the Directors and Managers to ensure clarity, coherence and delivery excellence across all customer journeys. 

This role acts as a bridge across the organisation, responding to sales enquiries, leading project planning, driving system compliance, and ensuring that every customer journey is both exceptional and values-led. 

You will act as a Project Lead for customer projects, acting as the first point of contact and coordinating project planning, retaining oversight after delegating to Managers and relevant delivery leads as appropriate. 

You will also work closely with Directors to support strategic business development, including the application of tendering for new contracts and helping us to strengthen our national partnerships and profile. 

The role requires a strong understanding of both the charity and public sectors, the ability to work confidently with both senior stakeholders and delivery teams, and a keen eye for both customer experience and operational detail. 

You will also support culture shaping, system leadership and contribute to change management, building your career with us whilst helping the organisation to evolve sustainably. 

Key Responsibilities 

Sales & Enquiries 

Respond to complex and bespoke customer enquiries, building trusted relationships and converting leads into contracted projects 
Work alongside the Directors to shape business development strategy and support growth 
Use HubSpot and Microsoft project planning tools effectively to support sales pipeline tracking and project implementation 
Support the application of Tendering for new contracts and funding opportunities 
Contribute to outbound marketing i.e. social media, events Project Planning & Implementation 

Own and champion the quality of the customer experience across the entire project lifecycle, ensuring the business’ Influence methodology is embedded at every stage 
Act as Project Lead for new customer projects, providing a central point of contact for customer organisations and their in-house teams 
Lead the project planning process from initial scoping and implementation through to delivery oversight and monitoring, ensuring that all stakeholders are aligned and prepared 
Project plan across the organisation, coordinating teams and resources to ensure seamless delivery 
Delegate effectively to Managers and operational staff once projects move into delivery phase 
Monitor progress and maintain oversight of delivery, escalating risks and issues as required Communication & Change Leadership 

Act as a communication bridge across the organisation, providing clarity upwards (to Directors), downwards (to Managers and Facilitators), and across teams 
Support the Directors in shaping and embedding new systems, processes and ways of working 
Help turn organisational ideas and strategic priorities into practical, deliverable actions 
Contribute to change management, bringing people with you and supporting a positive, values-led culture of continuous improvement 
Contribute to the ongoing development and improvement of digital communication tools and content (including use of Mighty Networks and other platforms) to enhance customer engagement and organisational impact Systems & Policy Leadership 

Use HubSpot, Microsoft, Mighty Networks and related systems effectively to support project tracking, reporting and communication 
Ensure compliance with organisational processes and system requirements, aligned to both Taye and Hestia frameworks where applicable 
Support system ownership and development — helping the organisation to build sustainable and scalable practices 
Maintain oversight of policy compliance in collaboration with Managers and Directors Stakeholder Engagement and Profile 

Build strong, values-led relationships with our partners and stakeholders
Understand sector needs and trends — helping us evolve our offer and customer experience 
Represent the business professionally and warmly in all external engagements, national events and customer forums 
Work in partnership with the company’s Charity — supporting joint projects and contributing to shared outcomes 
Support the Directors in enhancing the company’s external profile;  through participation in networks, events and contributions to sector thought leadership Organisational Contribution 

Contribute to cross-organisational communication and planning 
Actively engage in own development seeking opportunities to build knowledge and skills 
Actively question and challenge ideas where appropriate, helping us to maintain a learning culture and ethical practice Person Specification

Relevant experience 

Experience responding to sales enquiries and managing customer relationships 
Strong project management background with experience leading cross-organisational projects 
Experience supporting tender submissions and contributing to business development 
Experience working within or alongside the charity, corporate or public service sectors 
Excellent relationship management and stakeholder engagement skills 
Strong understanding of CRM and project management systems (HubSpot, Microsoft, Mighty Networks preferred) 
Ability to manage multiple priorities in a fast-paced and changing environment 
Excellent communication skills — written, verbal and interpersonal 
Proven ability to contribute to organisational change and system leadership 
Understanding of compliance and quality frameworks relevant to training or the charity/corporate/public sectors 
Knowledge of trauma-informed practice and values-led working is desirable. Personal qualities required for the role 

Proven experience as a project manager and relationship builder, with a passion for seeing ideas come to life. 
Highly organised and adaptable, able to navigate complexity and change with calm, confident leadership. 
Driven by a strong set of values, committed to ethical practice and making a meaningful difference. 
Naturally curious and collaborative, always ready to ask questions, challenge assumptions, and learn. 
Seeking an opportunity to contribute at a strategic level within an organisation that is expanding its national influence. 

Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds