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User Researcher

Day Rate: £400-£450 (Inside IR35)
Contract Length: 3 Months
Location: Fully Remote (1 day in Newcastle every 3 weeks)

The Role

We're looking for an experienced User Researcher to join a high-impact digital team delivering user-centred services at scale. This is an exciting opportunity to work on meaningful projects that directly improve public-facing digital services.

You'll play a key role in shaping products and services through evidence-based user insight, ensuring solutions are accessible, inclusive, and aligned with user needs.

Key Responsibilities

Plan, design and conduct user research across the product lifecycle

Use a range of qualitative and quantitative research methods

Work closely with Product Managers, Designers and Developers in agile teams

Turn complex findings into clear, actionable insights

Advocate for user-centred design and accessibility best practices

Contribute to research repositories and insight libraries

Essential Experience

Proven experience working as a User Researcher within GDS environments

Strong understanding of the Government Service Standard

Experience delivering research in agile, multidisciplinary teams

Ability to communicate research findings clearly to a range of stakeholders

Experience planning and running usability testing sessions

What's on Offer

£400-£450 per day (Inside IR35)

3-month initial contract

Fully remote working, with just 1 day onsite in Newcastle every 3 weeks

Opportunity to work on impactful, large-scale digital transformation programmes