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Customer Renewals Administrator

Salary: Up to £28,000 per annum (DOE) + Commission

Location: Bournemouth/Poole area

Hours: 37 ½ hours per week, Monday - Friday –9.00am- 5.15pm (1 every 4 weeks – Saturday 9.30am -12.30pm)

Contract: Full Time, Permanent

Our client, a highly respected specialist insurance company, is looking for a passionate and professional individual to join their Retentions/Renewals team.

Working as a Retention Administrator, your role is to assist in the renewals process for existing policy holders in the household Insurance market.

In this administrative position, you will manage a portfolio of customers whilst working with Insurers and customers to ensure continued retention of existing business by ensuring all relevant paperwork is current and provided to customers.

Main Responsibilities:

* Managing clients within the retention cycle

* Making outbound calls to existing customers to discuss their upcoming renewal

* Adherence to the requirements laid out by the FCA in terms of compliance and customer risk

* Build relationships with 3rd party Insurers and Underwriters

* Providing first class customer service through advice and expertise

In order to be successful in this Retentions role, our client is looking for someone who has:

* Excellent communication skills

* Good attention to detail and administrative skills

* You have amazing problem-solving skills –you will need to come up with tailor made solutions as our client doesn’t have a "one size fits all" approach for their customers

* Professional and ambitious

* A great team-player

In return for your hard work and commitment, our client offers fantastic benefits including:

* 25 days holiday, increasing to 27 days through service (plus bank holidays)

* Access to a Healthcare Cashplan, which gives you access to lots of different benefits

* Excellent training and development schemes with accelerated career progression

* Company funded CII professional qualification

* Enhanced maternity and paternity policies

* Cycle to work loan scheme

* Discount on gym membership across the UK

* Access to discounted personal health policies as well as a range of insurance products including home, motor, travel, specialist vehicles, critical illness, private medical, income protection etc.

* Access to hundreds of high street retailer discounts

* Employee Assistance Programme