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IT Support Engineer

Knaresborough

Excellent opportunity in 1st line IT Support that may suit a graduate or someone with previous experience.

A supportive working environment, additional training and qualifications are on offer as well as the opportunity to progress.

As the IT Support Engineer, you will:

Provide 1st line support across desktops, laptops, printers, and basic networking
Log, track and resolve IT support tickets using our ticketing system in a timely
manner
Assist with new user setups, including hardware, user access permissions, software
installation and IT inductions
Perform basic hardware installations, assembly, diagnostics and repairs
Support network patching, backups, cabling and routine IT health checks
Collaborate on internal IT documentation and inventory updates
Shadow senior engineers on IT security operations, gaining exposure to
cybersecurity needs and processes
Interested in working toward an IT related qualification once established in the role

The person

Some previous IT experience in a support, helpdesk or technician role
Confident communication and trouble shooting skills
Strong understanding of Windows 10/11, Google Office, Office 365, and basic
networking
Familiar with hardware builds, setups, and troubleshooting
Excellent communication and problem-solving skills
Enthusiastic about pursuing a career in IT and keen to develop further skills

Desirable

Cyber security certifications (e.g. CompTIA Security+, Cisco CyberOps)
Experience with Active Directory, asset management, or basic scripting
Previous exposure to ISO 27001, ITIL or IT security policies
Keen interest in issues related to a company's IT infrastructure - internet connection,
routing, servers (Windows and LINUX) and IT Security
Knowledge of remote troubleshooting, software deployment and installation

Benefits

Pension, paid holidays, benefits and additional training resources

Call Yasemin at Travail on (phone number removed)

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy