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Customer Support Coordinator

Location: Wakefield

Salary: £30,000 – £32,000 per annum

Hours: Mon-Fri 9am-5pm

We are recruiting a Customer Support Coordinator to join a growing UK business at an exciting stage of its development. This is an office-based role focused on customer support via phone and email, order processing, and coordination of service and repair activity.

The role suits someone who is organised, detail-focused, and comfortable combining customer communication with hands-on, practical tasks when required.

Key Responsibilities

* Manage inbound customer enquiries via phone and email, providing clear and professional support

* Process customer orders accurately and efficiently

* Issue payment requests and follow up where required

* Prepare, pack, and dispatch customer orders and returns

* Coordinate servicing and repair activity, ensuring items are logged, tracked, and completed within agreed timescales

* Carry out minor adjustments or basic checks on products where required

* Handle returns, exchanges, and warranty queries in line with company procedures

* Maintain accurate records of orders, repairs, and customer interactions

* Keep CRM and order management systems fully up to date

* Liaise with internal teams to ensure smooth order fulfilment and service turnaround

About You

To be successful as a Customer Support Coordinator, you will ideally have:

* Previous experience in a customer support or customer service role (phone/email-based)

* Strong attention to detail and administrative accuracy

* Experience processing orders and updating CRM or order management systems

* A practical mindset and confidence handling products or small components

* Clear, professional communication skills

* Ability to manage multiple tasks and prioritise effectively

Personal Attributes

* Organised, reliable, and proactive

* Calm, professional, and solutions-focused

* Comfortable working independently and as part of a small team

* Takes ownership of tasks and follows them through to completion

Why Apply?

* Salary of £30,000 – £32,000

* Full-time, office-based role in Wakefield

* Varied position combining customer support, administration, and coordination

* Opportunity to join a business at a key stage of growth

* Supportive working environment with long-term development opportunities

This Customer Support Coordinator role is ideal for someone who enjoys a varied office-based role with responsibility and attention to detail.

This vacancy is being advertised by POST– Recruitment Ltd, an Employment Agency. Visit our website for more details