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We are currently working with a leading UK Property Maintenance provider, to recruit a Head of Learning & Development to work on a Hybrid basis, with a main base out of the office in East London
The Head of Learning & Development is accountable for leading the design, delivery, and evaluation of a Group-wide learning strategy that meets the operational, regulatory, and leadership needs of the field-based and central teams. This includes overseeing mandatory training, professional development, apprenticeships, and the design of high-impact leadership and management programmes that build future capability and internal succession pipelines.
Candidate requirements:
Knowledge
* Deep understanding of adult learning theory, learning design, and digital learning platforms.
* Strong grasp of apprenticeship delivery, funding rules, and regulatory compliance (ESFA, Ofsted, etc.).
* Awareness of behavioural science and leadership capability frameworks.
Skills
* Strategic planning and operational execution
* Learning technology and digital enablement
* Leadership programme design and delivery
* Apprenticeship management and provider liaison
* Data analysis and impact evaluation
Experience
* Proven track record in leading enterprise-wide L&D strategy in regulated environments
* Experience managing field-based and distributed learning delivery models
* Delivered leadership development and internal succession programmes at scale
* Familiarity with learning audits, inspections, and provider management
Key Performance Indicators (KPIs)
* 100% compliance with mandatory and regulatory training requirements
* Improvement in employee capability, performance, and engagement scores
* % of leadership roles filled through internal development
* Apprenticeship success rate, levy utilisation, and post-programme progression
* Learner satisfaction, LMS engagement, and learning application metrics
* Audit-readiness and external inspection outcomes