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£28,500 per year

Monday to Friday: 08:00 – 17:30 Alternate Saturdays: 08:00 – 12:30

We are looking for a proactive Customer Service & Operations Agent to join our team at our Derby branch. The key purpose of this role is to provide flexible support across daily operations, assisting all areas of the branch to ensure that an outstanding level of customer service is delivered at all times.

The role involves building relationships and communicating with existing and prospective customers in person, over the phone, and via email. We are seeking an organised and proactive individual with excellent communication skills, who enjoys problem-solving and working with both customers and colleagues to deliver an exceptional customer experience. You’ll need to demonstrate a strong work ethic and thrive in a fast-paced, customer-facing environment.

Main Duties

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* Handling incoming calls and assisting customers in branch

* Completing service agreements and verifying customer documentation

* Supporting operational colleagues with key tasks

* Carrying out checks and inspections as required

* Delivering and collecting items to and from customers, ensuring all checks are completed and addressing any queries or issues

Requirements

* Full driving licence with no more than 6 penalty points

* Must have held a full driving licence for at least 12 months

* Hardworking, with the ability to succeed in a fast-paced environment

* Excellent attention to detail

* Previous experience in a similar role is highly desirable