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Support Desk/Network Analyst is required to work for Architects in Barbican. The primary function of this role is to provide hands-on first & second-line support to four offices studios in London, Manchester and two in Poland. Some inter-office travel will be required

Support Desk/Network Analyst main duties:

* To provide face-to-face, telephone & remote-based support to all staff members.

* Support all aspects of the operations of the desktop platform working within a small team.

* Maintain the telephony systems including liaison with third party support providers.

* Maintain Mobile and Tablet fleet including liaising with the third-party support providers.

* Computer & user management tasks.

* Maintain support ticket logs in a timely and efficient manner (in line with SLA’s).

* Assist with the delivery of a desktop environment & its on-going lifecycle maintenance, including patch management.

* Manage software licences.

Role Requirements

* Minimum of three years’ experience in a customer facing role in IT.

* Awareness of customer and business needs and understanding of SLAs.

* Self-motivation, good timekeeping and time management, methodological approach and attention to detail.

* Technical skills

* Industry certification a bonus.

* Experience supporting Windows 10/11 clients and Microsoft Office suite.

* Experience managing iOS devices on an MDM platform. o Experience supporting specialist software (Autodesk, Adobe) a bonus.

* Experience with corporate IT management systems: Active Directory, Microsoft Entra and Intune, Microsoft Configuration Manager, endpoint and email security suites