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Planning Support Officer

Location:  Civic Centre, ST4 1RN

Start Date: ASAP

Contract Duration: 9+ Months

Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week

Pay Rate: £ 13.00 per hour 

Job Ref: (phone number removed)

Responsibilities

Provide administrative and customer service support to the Development Management and Enforcement Teams.

Assist applicants and agents with the planning process, including providing basic information about planning and enforcement.

Assist in receiving and validating new planning applications, cases, and other tasks, including scanning application forms and taking fees.

Conduct monitoring, research, or investigations to support planning decisions and enforcement investigations.

Support businesses by offering practical advice about planning and other Council services.

Generate letters and reports, ensuring compliance with legal deadlines.

Record technical minutes of planning meetings and monitor actions.

Display, replace, and remove planning application site notices throughout the town.

Prepare for Development Management Committee meetings, including assembling reports and presentations.

Ensure compliance with planning conditions and approvals.

Support the processing of FOI and Councillor enquiries, including data collection and presentation.

Maintain office cover during office hours and respond to emails promptly.

Work collaboratively to manage the Development Management Team’s work and performance.

Update and run reports to extract statistical information and present it in spreadsheets and charts.

Embrace and utilize current and new ICT systems and software effectively.

Work evenings and weekends as required by the Service.

Promote equality and diversity in service delivery, in line with the town Council’s policies.

Person Specification

Possess the knowledge and qualifications necessary for a frontline, administrative, and analytical role.

Have some knowledge of the planning process and planning law.

Understand the commercial motivations, opportunities, and constraints affecting businesses and developers.

Demonstrate a flexible and proactive attitude to problem-solving in pursuit of corporate objectives.

Manage and deliver work to set timescales.

Understand systematic performance management and improvement systems.

Exhibit good verbal and written communication and interpersonal skills.

Provide excellent customer service skills.

Be proficient in using a wide variety of modern office-based ICT systems.

Demonstrate attention to detail and accuracy in collecting, interpreting, recording, and storing information.

Work effectively as a team member and understand the impact of own actions on the team.

Work independently when necessary and be willing to develop professional knowledge, skills, and experience.

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