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Membership Executive
Location: London - City
Salary: up to £33,000
Contract Type: Permanent - hybrid, 3 days in the office, 2 from home

Are you passionate about delivering excellent customer service and working in a professional, purpose-driven environment? An international professional body, dedicated to supporting individuals and promoting excellence across the built environment sector, is looking for a Membership Executive to join their welcoming and collaborative team.

About the Role:
This is a vital position within the Membership Team, supporting applicants throughout their membership journey. You will be responsible for processing applications, handling enquiries, and maintaining accurate membership records, all while ensuring the highest standard of service is delivered to prospective and current members.

Key Responsibilities:

Process membership applications through the Experience Route and Qualification Assessment pathways

Liaise with assessors and prepare documentation for review panels

Follow up with applicants to obtain outstanding information and provide guidance

Maintain accurate and up-to-date records within the CRM system

Handle reinstatement requests and general membership queries

Respond promptly to email and telephone enquiries, delivering a professional and helpful experience

Contribute to data-checking exercises to uphold the integrity of membership information

About You:
You will be organised, proactive, and able to manage multiple tasks efficiently. Excellent communication skills are essential, as you will be a key point of contact for applicants and members. A keen eye for detail, a confident and professional manner, and a genuine commitment to helping others succeed are central to this role.

Essential Skills and Experience:

Proven experience in a customer service or administrative role

Strong written and verbal communication skills

High level of accuracy and attention to detail

Proficiency with MS Office packages, including Outlook, Word, Excel, and Teams

Comfortable working independently, managing your own workload and using initiative

Ability to work to deadlines with strong organisational skills

Confident advising by phone and email, using sound judgement and professionalism

Desirable:

Previous experience working within a professional membership body

Familiarity with Salesforce or similar CRM systems

Experience working with volunteers or committees

Understanding of UK higher and further education qualifications

What's in it for you?

A supportive and values-led team culture

Opportunities to grow your skills in a professional environment

Flexible working arrangements

The chance to play a key role in supporting professional development within a respected international organisation

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout