Login to Apply

Overview
As an Account Manager at Unity5, you will play a key role in the development and growth of our business by nurturing and expanding relationships with our valued clients across the UK. Your primary focus will be retention and revenue growth, representing the voice of our clients within the business, bringing thought-leadership to local government organisations, becoming a trusted advisor, and ultimately ensuring our clients are loyal advocates of the value we provide.

You will act as a strategic partner to local authorities, building trusted relationships with Senior Executives and operational leads, helping them to simplify complex processes through technology. With a strong commercial mindset, an understanding of the public sector, and a passion for delivering tangible value, you'll work closely with the team to ensure the successful adoption and optimisation of Unity5 solutions.

Key Responsibilities

Account Management

- Ownership of a portfolio of local authority clients, ensuring broad and deep relationships from operational teams to senior leadership.

- Build and maintain trusted partnerships with local councils, driving engagement through proactive communication and an understanding of their public service goals.

- Work with clients to understand local government priorities, compliance, and operational frameworks to align Unity5’s solutions with their strategic objectives.

- Create and deliver account plans for each client.

- Act as the escalation point for critical issues, and manage ongoing issues and risks, orchestrating internal teams to achieve resolution.

- Support product adoption and optimisation.

- Manage effective governance for example through regular account review sessions and QBR.

- Facilitate community engagement among local authority clients through forums, knowledge-sharing events, and the Unity5 user group.

- Travel for client visits, meetings, etc. Full UK driving licence would be essential.

Commercial

- Responsibility for the business development and financial performance of Unity5’s client base through a focus on retention, cross-sell, and providing thought-leadership.

- Proactively ensure contract renewals are managed in a timely way and that opportunities to up-sell and cross-sell are incorporated as part of this process.

- Ensure contractual SLAs and obligations specific to the public sector are met, and that reporting reflects the transparency and accountability expected by local authorities.

Cross-functional Collaboration

- Collaborate with the Implementation team to understand the local authority’s setup, ensuring solutions align with their policies and operational needs.

- Partner with Support to ensure any service issues faced by councils are addressed quickly and effectively.

- Be the voice of the local authority client internally - advocating for their needs with Product, Development, and Customer Success teams.

- Collaborate with our internal Industry specialists to provide clients with deep domain expertise in the Local Authority sector.

- Support the creation of public sector case studies with Marketing to showcase successful local authority transformations.

- Engage local authorities in Unity5’s product feedback and roadmap development processes.

Knowledge/Qualifications/Experience

Required:

*

3+ years in a commercially-focused customer role managing a portfolio of accounts, ideally with public sector

*

Commercial acumen and ability to understand client strategic direction and position cross-sell and negotiate Unity5 product to drive value for the client

*

Highly organised, capable of account planning and then managing multiple clients complex structures and delivering against multiple initiatives.

*

Collaborative, with a proven ability to influence and coordinate internal teams to achieve shared outcomes.

*

Experience with CRM software (e.g. HubSpot) and MS Office/Google Workspace.

Beneficial:

*

Understanding of UK local authorities operational landscape.

*

Experience in the parking and/or enforcement sector.

*

Familiarity with Unity5 solutions

Person Specification

- Highly organised and structured approach to all aspects of account management, ensuring tasks are managed efficiently and effectively

- Strong communication and interpersonal skills fostering the ability to build trust, in addition to be able to manage and work through challenging situations

- Effective influencing and negotiation skills

- Capable of engaging in meaningful conversations regarding technical solutions.

- Strong enthusiasm and proactive approach towards achieving objectives and contributing to success