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Key Responsibilities

* Incident & Problem Management

* Triage and resolve complex M365 escalations / Multi User Incidents (usage, access errors, unexpected results).

* Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity etc

* Observability and Monitoring

* Advanced understanding of monitoring and observability tools such as Thousand Eyes and Downdetector

Required Qualifications

* 5–8+ years in Microsoft 365 support at enterprise scale.

* Strong skills in Microsoft Copilot, SharePoint/OneDrive permissions, Entra ID, Conditional Access.

* Experience working within regulated environments and producing audit-ready artifacts.

Preferred

* Exposure to large scale Copilot deployments (free/M365) in the financial sector.

* Proficiency with PowerShell and Graph API for troubleshooting and reporting.

* Provide CoPilot knowledge sharing sessions to fellow M365 Application owners