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Customer Service Administrator
Location: Office-Based – Watford | Full Time: 08:30 – 17:30 (40 hrs/week) | Salary: £30,000 - £32,000

Are you a proactive and customer-focused administrator looking to take the next step in your career?
Our client, a leading service provider, is seeking a Customer Service Administrator to join their dynamic Customer Service Department. This is a vital role responsible for ensuring continuity of service and support to a broad client base, coordinating with internal teams to deliver a seamless customer experience.

Role Overview

You will play an integral part in the Scheduling Team—the first point of contact for all customers—supporting both clients and internal departments. You’ll assist the Service Desk Manager by providing key administrative support, ensuring engineers are scheduled effectively and customer requirements are met to the highest standards.

Key Responsibilities

* Act as the central point of communication between clients and departments

* Schedule and coordinate engineers efficiently throughout the working day

* Log and manage reactive service calls, ensuring return calls are completed within 48 hours

* Escalate customer issues promptly and prepare daily escalation reports

* Monitor engineer performance against SLAs and track attendance

* Provide helpdesk support during holiday/sickness cover

* Participate in internal meetings, training, and any relevant company activities

* Ensure all procedures and service standards are consistently met

Key Skills & Attributes

* Strong organisational and time management skills

* High level of accuracy and attention to detail

* Excellent written and verbal communication skills

* A positive, can-do attitude and flexible approach

* Confident using Microsoft Office (Excel, Word, Outlook)

* Experience using CRM systems

* Ability to work independently and as part of a team

* Willingness to work outside standard hours when required

* Full UK Driving Licence

Essential Experience

* Previous experience in an administrative/customer service role

* Ability to prioritise tasks under pressure and meet deadlines

* Demonstrated commercial awareness

* Proven ability to follow procedures and instructions accurately

Desirable Experience

* Background in a sales, service coordination, or helpdesk environment

* Familiarity with CRM systems such as CASH Mentor

* Experience with purchase orders and invoicing

* Previous involvement in scheduling engineering or field-based staff across the UK