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Operations Administrator – Office-Based (Permanent Role)

Location: Village location in Northants
Department: Operations
Contract: Permanent / Full-Time
Recruiter: Interaction Recruitment
Salary: up to £25,100 per annum

Interaction Recruitment is working in partnership with a leading debt management company to recruit an Operations Administrator to join their supportive, office-based team. This is a fantastic opportunity for someone who thrives in a structured administrative environment and is passionate about helping others with empathy and professionalism.

You’ll play a key part in ensuring administrative processes are accurate, efficient, and meet both client expectations and regulatory obligations.

This is a permanent, full time, office-based role, working Monday to Friday, 8:30am to 5:00pm. The office offers free on-site parking and stunning views of the Northamptonshire countryside.

About the Role:

As an Operations Administrator, you will carry out a range of administrative duties to support the Operations Team Manager and the wider business. This includes managing incoming instructions, supporting agent and client communications, and ensuring all outputs meet regulatory and internal standards.

You’ll need to be organised, detail-oriented, and above all, empathetic, as the company supports customers in vulnerable financial situations.

Key Responsibilities:

Process incoming client instructions, ensuring all relevant documentation is attached and complete
Manage and respond to day-to-day queries from field agents and clients
Quality check, amend, and submit Field Agent Reports to clients
Act as the first point of contact for incoming operational telephone queries
Monitor and ensure all reports are completed in line with Service Level Agreements (SLAs)
Provide general administrative support and assist with ad hoc tasks as required by the Team Manager
Ensure all activity is compliant with Data Protection and company policies
Handle complaints in line with internal procedures, ensuring timely and sensitive resolution
What We’re Looking For:

Previous experience in an administrative support role (preferably within financial services, but not essential)
Excellent attention to detail and accuracy
Strong written and verbal communication skills
Ability to work to deadlines while maintaining high-quality outputs
Comfortable handling sensitive customer information with care and discretion
Proficiency in Microsoft Office applications
Empathy and a customer-first approach are essential due to the nature of the work
What’s on Offer:

Permanent, full-time, office-based role
Hours: 8:30am – 5:00pm, Monday to Friday
Salary: up to £25,100 per annum
Benefits include:

Free on-site parking
Beautiful countryside views from the office
Supportive and friendly team environment
Opportunities for development and progression within a regulated business
Meaningful work that makes a difference to people in financial difficulty

Conduct & Compliance:

As a regulated financial services business, all employees are expected to comply with the

FCA Conduct Rules, which include:

Acting with integrity
Acting with due skill, care, and diligence
Being open and cooperative with the FCA, PRA, and other regulators
Treating customers fairly and with respect
Observing proper standards of market conduct
Acting to deliver good outcomes for retail customers
Apply Now

If you are a compassionate and detail-focused individual looking to join a stable and ethical organisation, we’d love to hear from you.

Apply today via Interaction Recruitment, or call me on (phone number removed).

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