Login to Apply

Bodyshop Administrator / Automotive Customer Service Advisor

Northampton

£28,000 - £32,000 + Bonus

Large Vehicle repair centre
Permanent Position, Monday to Friday - No Weekends
Pension, Sick pay, enhanced maternity and paternity, Health cash plan, Dental care, retail discounts, 29 days holiday,Bodyshop Administrator / Automotive Customer Service Advisor

A great opportunity has just become available at a large, well-established accident repair centre in Northampton.

If you're passionate about working within the automotive industry, enjoy delivering exceptional customer service, and want to join a company that truly values hard work with real opportunities for progression, this could be the perfect role for you.

As a Bodyshop Customer Service Advisor / Administrator, you'll play a key role as the first point of contact for customers - ensuring they receive a first-class experience from start to finish.

As an Automotive Service Advisor / Bodyshop Administrator your role will include:

Handle calls from customers who have their vehicle booked in for repair with the centre
Deal with customers coming into site and ensure their needs are identified and met
Deal with all administration regarding all customer claims and documentation
Ensure customer awareness of all products and services available
Approach all customers and assist with requests, including requests regarding vehicle repairs
Prepare job packs
Update Autoflow bodyshop management system as required
Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Bodyshop Manager
Initiate job documentation and maintain customer records and follow-up systems

Experience Required: Automotive Customer Service Advisor / Bodyshop Administrator

You must have an excellent customer focused service background, ideally within the automotive sector
Ideally you will have worked in a Bodyshop / Accident repair centre or Dealership in a customer focused role
You will have an excellent telephone manner and go above and beyond for all customers
Use of a Autoflow or similar would be an advantage
IND123

If you would like to be considered for the Bodyshop Administrator / Automotive Customer Service Advisor position then please send your CV to Rochelle at Clear Automotive or call on (phone number removed)