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Customer Support Specialist German & English
Belfast VR Hub - On-site
£28,017.60 per year + perks & benefits
Full-time, permanent, 40 hours (rota between 6am - 7pm, Mon - Sun)

Were looking for German & English-speaking Customer Support Specialists to join a team supporting innovative VR technologies and products. Youll be helping users worldwide through social media, live chat, email, WhatsApp, and phone.

What youll be doing: Customer Support Specialist German & English

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Deliver a first-class white glove support experience across multiple channels.

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Engage with customers in both German and English, resolving technical and non-technical issues.

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Monitor social media and online forums, responding in a professional and brand-aligned tone.

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Spot trends, escalate issues, and help improve the user experience.

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Build a positive online community by encouraging user participation.

What were looking for: Customer Support Specialist German & English

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Fluency in German and English (minimum B2 CEFR level).

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Experience in customer service and/or social media support.

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Strong written communication and attention to detail (typing 55 WPM with 95% accuracy).

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Confidence dealing with a mix of technical queries and customer concerns.

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Interest or experience in VR/gaming is desirable.

This role offers the chance to be part of an exciting industry while developing your career in a supportive, team-focused environment.

️ Apply now