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Job Purpose

To manage and control debtor accounts effectively, ensuring timely cash collection while maintaining strong customer relationships.

Key Responsibilities

Manage debtor accounts, including assessing and setting appropriate customer credit limits

Assess credit risk using customer history and relevant market information

Handle internal and external queries relating to invoices, payments, and account balances

Negotiate and agree repayment plans with customers where necessary

Allocate incoming cash accurately and promptly

Build and maintain strong customer relationships to support timely payments

Maintain accurate records of customer contact, discussions, and outstanding issues

Raise copy invoices and credit notes to resolve reasons for non-payment

Create and maintain new customer accounts

Produce and issue customer statements

Manage a planned approach to seasonal extended payment terms

Support daily invoicing processes

Assist with customer credit notes relating to faulty goods, shortages, or overcharges

Process and respond to trade reference requests

Provide additional administrative support as required, including data processing during peak periods

Skills & Experience

Proven experience in credit control and sales ledger management

Ability to balance cash collection requirements with positive customer relationships

Working knowledge of Sage 200

Proficient in Microsoft Word, Excel, and Outlook

Excellent telephone manner and communication skills

Strong attention to detail, with the ability to take concise notes and accurately record debtor conversations and actions

Ability to plan, prioritise, and manage your own workload effectively

Our client is an equal opportunities employer. All applications will be treated in strict confidence and assessed solely on merit, skills, and experience