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Head of (IAM) Identity & Access Management Operations

Head Resourcing is pleased to be working with one of the UK's leading retail banks who are seeking an experienced Head of Identity & Access Management (IAM) Operations to join their team. This is a pivotal leadership role, responsible for shaping and delivering the IAM strategy for one of the UK's largest financial institutions. As Head of IAM Operations, you will lead a team tasked with providing robust, secure, and scalable identity and access solutions, enabling secure access across the organisation. You'll drive strategic priorities, ensure 24/7 service availability, and continuously evolve IAM operations to meet the growing needs of the business and its customers.

Key Responsibilities

Strategic Leadership: Define the vision and direction for IAM operations, aligning with broader business and security strategies.
Operational Excellence: Lead the delivery and support of IAM services with a focus on availability, performance, simplification, and compliance.
Team Development: Build and maintain a high-performing team, ensuring skills and capabilities are aligned with emerging IAM trends and technologies.
Customer Focus: Champion secure, customer-first IAM practices that enable seamless and safe user experiences.
Risk Management: Oversee risk identification and mitigation across IAM operations, ensuring alignment with industry standards and best practice.
Cultural Influence: Set a positive team culture that values collaboration, continuous improvement, and outcome ownership.

What We're Looking For

Proven experience in IAM operations leadership, with a track record of delivering secure and scalable solutions in large, complex organisations.
Strong understanding of IAM frameworks, tools, and methodologies, and how to apply them to improve service delivery.
A customer-centric mindset with the ability to balance security requirements and user experience.
Demonstrated ability to lead cross-functional teams, drive cultural change, and influence senior stakeholders.
Strong knowledge of ITIL best practices and experience operating within a 24/7 support environment.
Ability to communicate a compelling vision and lead through transformation and change.

Locations: Edinburgh, Leeds, Manchester, Bristol, or London (with occasional travel between these sites)

Work Pattern: Hybrid - minimum two days per week in the office

Salary: Up to £170k depending on location and experience

If this sounds like you we would like to hear from you