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Our Client based in the heart of Chester are seeking to add a talented Credit Control Manager to their Roster

Objectives of the role:

• Responsibility for maximising cash collection whilst minimising overdue debt.

• Ensure that the team are fully trained, and credit policy & processes are understood and adhered to through coaching and development.

• Develop a collaborative working relationship with Operations, to ensure that the provision of goods / services on credit terms is at a level that maximises turnover with minimum risk to the business.

Key Responsibilities:

• Act as a point of escalation for Credit Control Team Leaders, other direct reports & Operations colleagues

• Organise the day-to-day tasks and resources across the team to ensure objectives are met

• Provide full management, coaching, support and development to direct reports including regular 1- 2-1’s, team meetings and appraisals

• Build, maintain and promote constructive and productive relationships with customers and other support teams ensuring professional conduct is maintained

• Monitor KPIs to ensure the team is meeting targets and provide additional support as required

• Ensure performance of the Credit Control department is monitored and reported on through insightful KPI’s

• Ensure all processes achieve set SLA’s as per compliance and company requirements

• Manage timely resolution of disputes & queries

• Leverage technology to enhance cash collection and debt recovery procedures within the Credit Control Team

• Drive continuous improvement initiatives to enhance Credit Control processes and internal/external customer engagement

• Develop a collaborative working relationship with Operations, so that the needs of all departments are balanced, to the benefit of the Business as a whole, ensuring regular debt reviews are performed and issues are escalated as necessary

• Deliver regular monitoring of accounts and ledger reviews and organise and attend monthly debt reviews and ensure action points are followed up

• Manage credit risk through the completion of credit checks and regular limited company monitoring

Skills and Experience:

• Minimum of 5 years’ credit control experience, preferably in a similar environment

• Minimum of 3 years’ experience of leading and managing teams

• Recognised relevant qualification (e.g. AAT, CICM) desirable

• Strong leadership skills, with the ability to set clear objectives and track team performance

• continuous improvement

• Strong team management and communication skills evidencing effective negotiation skills

• Exceptional relationship building skills with the proven ability to build and maintain effective relationships with internal and external stakeholders

• Good IT and systems skills, able to build structured reports, including spreadsheet analysis

• Strong experience of end-to-end collections strategy, processes and regulation relating to outstanding debts

• Strong organisational and time-management skills

• Highly self-motivated and adaptable to change

• Able to display and promote a proactive, positive, professional team atmosphere and engage with our values

Working Arrangements:

This position is Head office based with the expectation of office working for 5 days per week