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Customer Service & Office Manager

Loctation: Worcestershire

Hours: Office based, Monday to Friday, 8am to 5pm

Salary: £35,000 to £40,000

Type: Full-time, Permanent

Joining a growing packaging business where customer care and operational excellence go hand in hand.

We're looking for an organised Customer Service Manager to lead the day-to-day running of one of the offices and pe part of the packaging operations management team. You'll oversee a small, friendly team, while working closely with colleagues across Sales, Supply Chain, and the wider packaging group.

This is a hands-on, people-focused roles where your ability to stay organised, solve problems, and build strong relationships will make a real impact.

What You'll Be Doing:

Overseeing the office, facilities, and general admin
Leading and supporting a small on-site team
Acting as a key contact for customers, suppliers, and internal teams
Managing sample requests, label stock, and general supply
Working with Sales and Supply Chain to ensure great service
Handling customer orders, enquiries, artwork, and quotations
Supporting marketing activities and commercial projects

What We're Looking For:

Experience in customer service, office operations, or similar
Ideally from a packaging or FMCG background
A positive team player with a hands-on approach
Strong communicator with solid project management skills
Highly organised and confident handling multiple priorities

Why Join?

You'll be responsible for managing a small site but part of a much broader packaging team. We're proud of our inclusive culture, low staff turnover, and focus on continuous improvement.

If you're looking for a role where you can take ownership, make a difference, and be part of a supportive and ambitious team, we'd love to hear from you