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Pembroke College, Oxford is seeking an experienced and motivated Accommodation Manager to oversee the effective management of the College’s residential accommodation and to support the successful delivery of its conferences and events programme.
The Accommodation Manager plays a pivotal role in ensuring an excellent experience for students and guests while making best use of the College’s 482 bedrooms across its main site and accommodation annex. The post‑holder will be responsible for managing student room applications, allocations and offers, minimising voids, and supporting the smooth running of conference and guest accommodation.
The role is central to the work of the Operations team and involves close collaboration with colleagues across the College, including finance, housekeeping, maintenance, events and academic staff. The Accommodation Manager will act as a key point of contact for students and guests, managing enquiries with professionalism, empathy and clarity. Key responsibilities include managing the annual room ballot and allocation processes, maintaining accurate records and booking systems, issuing licence agreements, monitoring compliance with relevant legislation and codes of practice, and contributing to reports and planning. The post‑holder will also work closely with the events team to maximise the use of accommodation for internal and external bookings.
Main Duties
* Managing student bedroom applications, allocations and offers so as to ensure a good student experience as well as to minimise voids.
* Supporting the College conference and events activities so as to make best use the accommodation facilities.
* Ensuring that the College and its students and guests are fully compliant with the UUK Accommodation practice, relevant legislation, and internal processes and procedures.
* Proactively supporting sustainability initiatives, working collaboratively with others across the College and contributing to the development of policies and strategies.
The successful candidate will be highly organised, customer‑focused and capable of managing a varied workload in a busy environment. They will demonstrate excellent communication and interpersonal skills, sound judgement, and the ability to remain calm and professional in challenging situations. A strong commitment to equality, diversity, wellbeing and confidentiality is essential.
Please note: Candidates should also submit a covering letter when applying, showing why they consider themselves suitable for the role.
Deadline: 23 February