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Head of Operations (Warehousing, Fulfilment & Logistics)

Location: Manchester - on site 5 days
Reports to: Managing Director

The Opportunity

A high-growth brand experiencing rapid growth has a newly created role as Head of Operations, taking full ownership of warehousing, fulfilment and outbound logistics.

The objective is to build a scalable, resilient operation that can handle sudden volume spikes and protect customer experience. This is a hands-on role in a fast-paced, high-volume environment.

Key Responsibilities

Own end-to-end operations from inbound stock through to customer delivery

Lead on-site warehouse and fulfilment teams, driving speed, accuracy and efficiency

Optimise pick, pack and despatch processes as volume grows

Manage courier and 3PL relationships, including SLAs and performance

Lead operational readiness for peak trading and viral demand spikes

Build capacity planning and contingency models across labour, space and carriers

Decide when to scale in-house vs outsource and support long-term fulfilment strategy

Develop a strong operational leadership team and be visible on the warehouse floor

Partner closely with Finance, E-commerce and Customer Service

What Success Looks Like

A joined-up, scalable operation with clear ownership

Improved fulfilment speed, accuracy and delivery performance

Reduced fire-fighting during peak periods

An operation capable of absorbing growth at pace

The Person

Proven experience owning warehouse and outbound logistics end-to-end

Background in high-volume e-commerce, retail or consumer brands

Experience managing in-house teams and 3PLs

Comfortable operating in fast-growth, high-pressure environments

Hands-on, decisive and customer-focused

Why Join

Market-leading consumer brand with strong growth momentum

High-impact, visible leadership role

Opportunity to build operations that support global scale

BH35216