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Client Account Manager – Fire & Security / Fire Doors
?Harlow, Essex

? Full-time | Permanent

Pertemps is recruiting on behalf of a well-established Fire & Security contractor specialising in fire door installation and passive fire protection. Due to continued growth, they are seeking an experienced Client Account Manager to manage key client relationships across multiple live and upcoming contracts.

The Role
The Client Account Manager will act as the primary liaison between clients and internal delivery teams, ensuring works are delivered in line with contractual requirements, compliance standards, and client expectations. This is a client-facing role suited to someone with experience in a compliance-driven construction or fire safety environment.

Key Responsibilities

Serve as the main point of contact for clients across multiple fire door and passive fire protection projects

Build and maintain strong, long-term client relationships

Attend client meetings, framework reviews, progress updates, and pre-start meetings

Monitor contract performance against KPIs, SLAs, and agreed programmes

Coordinate with operations, compliance, and commercial teams to ensure smooth delivery

Relay client feedback internally and escalate risks or issues where necessary

Identify opportunities to improve service delivery or expand works within existing accounts

Produce basic account reports, progress updates, and client communications

Support clients in understanding compliance requirements and the importance of fire safety

Ideal Candidate

Background in fire doors, passive fire protection, fire & security, or construction

Strong client-facing, communication, and relationship-building skills

Comfortable managing multiple accounts and priorities

Organised, professional, and commercially aware
Package & Benefits 
 
if interested, apply now or email (url removed)

£35,000 – £45,000 per annum (depending on experience)

Hybrid working is available once fully trained

Structured onboarding and training period

Company benefits package (details provided upon offer)

Long-term career progression within a growing specialist contractor