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This Customer & Digital Specialist role requires fluent French-speaking abilities and focuses on enhancing customer experiences within the industrial/manufacturing sector. You will handle customer service tasks and digital initiatives in a permanent position based in East Sussex

Client Details

The employer is an established business operating within the industrial/manufacturing sector. They are committed to delivering high-quality products and services to their customers while fostering innovation and efficiency. Looking to make changes to software and implent AI, this company are looking to move forward in the market

Description

Provide excellent customer service to French-speaking clients via phone, email, and other platforms.
Manage and process customer orders efficiently, ensuring timely delivery.
Collaborate with internal teams to address customer inquiries and resolve issues promptly.
Maintain and update digital platforms, including e-commerce and CRM systems.
Analyse customer feedback to identify trends and recommend improvements.
Assist in marketing and digital campaigns tailored to customer needs.
Support the development of tools to enhance customer engagement.
Contribute to the optimisation of digital processes within the industrial/manufacturing industry.Profile

A successful Customer & Digital Specialist should have:

Fluency in French and English, both written and spoken.
Experience in customer service or a related field.
Proficiency in using CRM systems and digital platforms.
Experience with supporting on IT software change & the implementation of AI
A strong understanding of the industrial/manufacturing sector is advantageous.
Excellent organisational skills and attention to detail.
A proactive attitude with a focus on delivering customer satisfaction.Job Offer

A competitive salary in the range of £28,000-£32,000 per annum.
Hybrid work setup: 4 days in the office and 1 day working from home.
Opportunity to develop skills within the industrial/manufacturing industry.
A supportive company culture focused on innovation and collaboration.
Comprehensive training and development opportunities.If you are a fluent French speaker with a passion for customer service and digital processes, this could be the perfect role for you in East Sussex. Apply today to join a forward-thinking team