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Wild Recruitment is currently recruiting on behalf of a well-known and respected organisation seeking a Student Advisor to join their team. This is a fantastic opportunity to work in a supportive environment where you'll play a key role in delivering exceptional service to students from initial enquiry through to membership.

As a Student Advisor, you will be instrumental in maintaining the company's strong reputation for outstanding customer service. You'll support students throughout their journey from registration and enquiries to full membership, ensuring a smooth and positive experience.

Key Responsibilities:

Handle a high volume of inbound calls, delivering a professional and friendly service
Resolve queries across multiple channels (phone, email, webchat, webform)
Develop a strong understanding of the organisation's products and services
Collaborate with internal teams to ensure seamless service delivery
Support student progression into membership, contributing to growth and retention targets
Ensure compliance with regulatory requirements in line with relevant laws and standardsCandidate Profile:

Excellent written and verbal communication skills
Confident in managing complaints and complex enquiries to resolution
Proficient in IT, including Microsoft Word, Excel, and CRM systems (e.g., Microsoft Dynamics)
Strong organisational and administrative skills
Able to prioritise tasks and perform well in a fast-paced environment
A proactive and collaborative team playerIn return:

Monday to Friday schedule - no weekends or bank holidays
35-hour working week between 7:00am and 7:00pm
Hybrid working available after training/probation
24 days holiday (plus bank holidays)
Company-contributed pension scheme
Private medical insuranceIf you're passionate about delivering excellent service and supporting students on their journey, we'd love to hear from you.

Apply today to be considered! Closing date 27th June

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job