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Belmont Recruitment are currently looking for a Customer Service Advisor to join Sunderland Council's Telehealth Service on an initial 3 month temporary contract. This is a full-time role working up to 35 hours per week on a shift basis.

Key Duties & Responsibilities

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Act as a first point of contact for customers and service users

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Handle enquiries via telephone, face-to-face, email, web chat, letter, and social media

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Provide accurate information and guidance on council and partner services

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Resolve enquiries at first point of contact or triage and escalate complex cases where required

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Build strong rapport with customers through active listening and effective communication

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Act as an advocate for customers, working with internal and external partners to meet service standards

Requirements:

* Previous experience of working in a Customer Service/Call Handling setting

* Strong verbal and written communication skills

Please apply with an up to date CV ASAP if this role would be of interest to you