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Team Leader – Stock & Customer Operations
Location: Letchworth
Salary: £28,000 + DOE
Hours: Monday – Friday, 8:30 AM – 5:00 PM
 
Are you a natural leader who thrives in a hands-on, team-focused environment? This is a fantastic opportunity to join a family-run business where no two days are the same. Based in Letchworth, this growing company is looking for a Team Leader to support and motivate a small, close-knit team across customer service and stock operations.
This isn’t your typical warehouse role – think of it more as a large stockroom with an office upstairs. There’s no need for forklifts or heavy machinery – just a proactive, people-first approach and a willingness to get stuck in wherever needed.
 
What You’ll Be Doing:

Leading daily team huddles to motivate and align the team.
Supporting a small team across customer service, order processing, and stock handling.
Rolling up your sleeves to help with packing, stock checks, and customer queries.
Keeping the team focused and productive throughout the day.
Spotting opportunities to improve processes and team efficiency.
Acting as the go-to person for day-to-day questions and support.
Ensuring a smooth flow of communication between the office and stockroom.  
What We’re Looking For:

Experience leading or supervising a small team.
A confident communicator who can energise and inspire others.
Someone who enjoys variety and is happy to pitch in wherever needed.
Organised, reliable, and able to juggle multiple tasks.
A positive, can-do attitude and a genuine interest in helping others succeed.
Previous experience in a customer service or stock-based environment is a bonus.  
What’s in It for You?

A friendly, supportive team in a growing family-run business.
Salary of £28,000 + DEO
21 days holiday (plus bank holidays), increasing with service.
Pension scheme.
Free on-site parking.
Opportunities to grow with the business.  
If you're looking for a role where you can make a real difference, lead by example, and be part of a supportive team, we’d love to hear from you. Apply now or get in touch for more details