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Stable Way Site Manager

Location:   Floor Ground, 2-4 Malton Road, W10 5UP

Start Date: ASAP

Contract Duration: 3+ Months

Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week

Pay Rate: £ 20.86 per hour 

Job Ref: (phone number removed)

Job Responsibilities

Deliver outstanding services to residents living in Stable Way Travellers Sites and six hostel buildings, embedding a culture of a resident-first approach.

Act as a single point of contact for residents regarding tenancy, anti-social behaviour, and communal area issues, coordinating services to resolve enquiries and issues on behalf of residents.

Manage the day-to-day operations of temporary accommodation schemes for homeless applicants, working with contractors and liaising with RBKC services to benefit residents.

Oversee the improvement and coordination of Council services and any necessary legal actions related to unauthorized or illegal activities on the site.

Provide a coordinated service, ensuring collaboration with other services and representing tenants/leaseholders when there are concerns with service standards, such as repairs.

Establish close working relationships with key teams and services, such as West Way Trust, caretaking, income, repairs, and social services, to deliver excellent landlord services.

Identify and assist residents struggling to maintain their dwelling or suspected of abuse, neglect, or safeguarding issues.

Respond promptly and effectively to reports of anti-social behaviour, ensuring adherence to the ASB policy and maintaining regular communication with residents reporting incidents.

Ensure prompt action on all licence management matters according to legislation and policies.

Identify and work with residents who have accumulated items affecting safety and causing disrepair, collaborating with relevant organizations and teams.

Contribute to ongoing service improvements by participating in project groups and working with policy officers to review and amend relevant processes.

Take responsibility for all cases within Stable Way and Hostel sites, ensuring resident data is updated and support needs are registered.

Attend to emergencies, coordinating support provisions and prioritizing resident safety, and contribute to improving responses to emergency incidents.

Maintain contact with other Council departments, service delivery partners, and residents to implement and adhere to Council policies and procedures regarding Travellers and Hostels.

Contribute to the Service Improvement Plan by identifying, supporting, and implementing improvement initiatives for the benefit of all service users.

Sign up new licence holders, ensuring they have necessary information to pay rent and understand their responsibilities.

Be the first point of contact for all residents on Stable Way Site, ensuring awareness of available services and managing day-to-day duties.

Conduct regular estate inspections, report on maintenance repairs, Health & Safety issues, and make recommendations for environmental improvements.

Represent the Council at public inquiries, community forums, Traveller Liaison Groups, and meetings with other local authorities and agencies.

Ensure the safety and welfare of residents during their stay in the six hostels, facilitate the lettings process, monitor the CCTV system, and undertake other duties as required.

Person Specification

Experience working in or collaborating with local government or other large multi-functional organizations in the public, private, or voluntary sectors.

Understanding of the political, housing, social, and welfare issues of the Gypsy and Traveller Community.

Knowledge of Housing Legislation and other landlord-related obligations as set out in relevant legislation and best practices.

Experience delivering services to residents of social housing landlords and managing ASB matters.

Experience supporting residents to sustain their tenancy and working with support services such as social services and mental health.

Excellent customer service skills and a coordinated working approach.

Good numeracy skills and ability to present and write clear and concise reports.

Demonstrate an understanding of and commitment to Council policies in relation to Equal Opportunity, Customer Care, and service delivery.

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