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Do you want to empower individuals and make a real impact in your community? Are you motivated by delivering high-quality, client-led services? We are looking for a dedicated Community Advocate to join our Hertfordshire team!

As a Community Advocate, you will provide advocacy services in line with our service remit, code of practice, and performance standards. This role involves acting on behalf of clients, following their instructions, and ensuring actions are consistent with good practice and the law. You’ll maintain accurate records, contribute to service development, and build strong stakeholder relationships.

What you’ll do:

· Represent clients’ views and communicate regularly, including face-to-face meetings at their home or other suitable locations.

· Liaise with individuals and agencies, keeping clients informed throughout the process.

· Complete tasks promptly and to a high standard, adhering to organisational policies and guidance.

· Maintain client records in line with Data Protection requirements.

· Participate in team meetings, planning, and development activities.

If you’re passionate about supporting people to have their voices heard and thrive in a role that demands professionalism, flexibility, and strong communication skills, we’d love to hear from you!

Hours of Work: Full-Time: 37 hours, working between 9am - 5pm Monday – Friday. (We are also open to part time positions for this role, please specify this on your application and we are happy to discuss this further)

Location: Home based with travel around Hertfordshire.

(Applicants should live in or near Hertfordshire area; have a full driver’s licence and access to their own transport.)

Salary: £(phone number removed) per annum (Part-time will be Pro-Rata)

Contract Type: Permanent

Community Advocate Requirements:

· Strong communication and time management skills to successfully work remotely.

· Excellent IT skills, including the use of Microsoft Outlook, Word, and Excel, and the ability to learn software packages such as client management databases.

· Attention to detail to ensure accurate recording of records and reporting to meet tight deadlines.

Desirable:

· Previous experience in advocacy, information and advice, or a similar role within health, social care, or the voluntary sector.

· Demonstrable experience working with vulnerable adults affected by significant health and social care issues who find it difficult to speak up for themselves.

· Working knowledge of public and voluntary organisations.

Benefits:

· 25 days annual leave + Bank holiday (Rising to 30 days after 5 years’ service) with the option to buy or sell up to 5 days leave + your birthday off as an additional holiday day after 1 years’ service!

· Discretionary shutdown days at Christmas with up to 4 additional days leave

· 1 Community Leave Day per annum

· Cash Wellbeing Healthcare Plan which covers Optical/dental/alternative therapy and more!

· Auto enrolment Pension plan

· Death in service cover

Meet the Organisation: Who We Are and What We Do

At POhWER, we are committed to empowering individuals and enabling their voices to be heard. We provide advocacy and information services to support people in making effective decisions about their health and social care. Our team is dedicated to listening, exploring options, and taking action to meet our clients' best interests.

We provide a full induction, training and equipment including a laptop and mobile phone. It is a contractual requirement that all advocates hold or are working towards an advocacy qualification. The most recognised qualification is the City and Guilds Level 4 Independent Advocacy Practice Qualification (IAP) for practising advocates, previously completed City and Guilds Level 3 National Advocacy Qualification (NAQ). If you do not already hold an NAQ certificate or diploma or IAP qualification or equivalent, the expectation will be that you will gain the City and Guilds IAP

qualification following successful completion of probation and pre-enrolment process. POhWER will fully sponsor this and provide a reasonable amount of study time and in return expect advocates to manage their time and complete within 12 months of registration.

Think you are the perfect fit for this Community Advocate role? Don't wait! Apply Now!

Closing Date: 9AM, Wednesday 7th January 2026 (We reserve the right to close this vacancy early)

An Enhanced DBS check and National Offender Management Service vetting will be conducted for this position.

We're proud to support our colleagues from the armed forces signing the Armed Forces Covenant in August 2024.

Successful applicants will need to obtain business insurance for their own vehicle.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award, and a member of the MINDFUL EMPLOYER scheme. We are a level 2 Disability confidence scheme employer, and disabled applicants who meet all the essential criteria will be guaranteed an interview.

POhWER is committed to equality, diversity, and inclusion. We encourage applications from all backgrounds, cultures, and abilities, and particularly welcome candidates from groups currently underrepresented in our workforce. Our goal is to foster an inclusive environment where everyone feels valued and empowered to contribute. This includes, but is not limited to, people with disabilities, women, men, Black, Asian and other racially minoritised people, LGBTQ+ who are currently under-represented in our workforce.

To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support people from different backgrounds