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Job Title: Dispatch Administrator

Job Type: Permanent, Salaried

Location: Castle Bromwich

Hours: 40 hours per week

Salary: £30,784

Role Purpose

To provide all-encompassing admin support to the operational function team with a primary focus to the dispatch operation and associated team and procedures.

Main Duties and Responsibilities

Daily operational process flow to achieve internal and customer set KPIs.
Answer, assist and/or direct incoming phone calls & emails.
Process supplier returns, ensuring all relevant parties are updated.
Uphold all quality, environment, and health & safety policies.
Supporting any quality, environment and health & safety investigations, audits, etc.
Facilitate a number of operational processes inc. despatch, part allocation & pallet process
Work with couriers, collection drivers and warranty centre team
Supporting any quality, environment and health & safety investigations, audits, etc.
Qualifications, Skills and Experience

Previous administration experience, computer literate and highly proficient in Excel, with the ability to analyse and understand a varied range of data in different formats
Experience in a fast-paced, customer-facing role
Ability to manage and deliver operational processes and key work streams
History of delivering management information and reports to strict schedules
Strong communication skills with the ability to communicate ideas in a range of formats
Ability to work with data and produce concise reports for senior management
Ability to engage with cross-functional key stakeholders at all levels of the business
Excellent organisation skills and attention to detail, able to multi-task and prioritise work.
Other Information

The successful applicant will be comfortable working either in an office environment or in shop floor areas supporting the management team.
Although there are scheduled hours of work, flexibility is required to meet business needs.
Benefits

Life Assurance: 2 x Base Salary
The Company's cycle to work scheme (subject to the satisfactory completion of a probationary period).
Long-service awards.
Going the Extra Mile (GEM) awards.
Access to 'MyChoices' benefits and rewards portal.
An Employee Assistance Programme.
Pension: 5%ER, 3%EE
Service days: 1 day per every 5 years up to a max of 5
Closing date is 03.07.2025

Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.

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If this role is permanent, Hawk 3 Talent Solutions is operating as the employment agency. If this job is a temporary role, Hawk 3 Talent Solutions is operating as the employment business. Hawk 3 Talent Solutions is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job